Contact us
This page is for queries about benefits and services in England, Scotland and Wales.
Contacting us by phone
You can claim your State Pension and apply for Pension Credit over the phone. Visit our Useful contact numbers page for a list of the phone numbers to use for these and other enquiries.
To contact the Pension Service in writing or by email use the form below.
Find your pension centre (Northern Ireland)
| Visit the Department for Social Development in Northern Ireland website |
Phone The Pension Service
8am to 8pm, Monday to Friday
| Phone | 0845 60 60 265 |
| Phone (Welsh speaking customers) | 0845 60 60 275 |
| Textphone | 0845 60 60 285 |
| Textphone (Welsh speaking customers) | 0845 60 60 295 |
More information
| State Pension forecasts | Contact the Future Pension Centre |
| Winter Fuel Payments | Use the Winter Fuel Payment Helpline |
| Living overseas? | Contact the International Pension Centre |
| Pensions Direct (Pensions paid by Direct Payment into an account) |
0845 301 3011 Textphone 0845 301 3012 8am to 8pm, Monday to Friday |
Our phone lines tend to be quieter in the afternoon and towards the end of the week if you prefer to call then. We record phone calls to help us provide an accurate and consistent service and for training and security purposes.
If English is not your first language
Most of our information is available in Welsh. If you speak a different language you can use your own interpreter or your Pension Centre can provide one for you.
Braille, audio cassettes, textphone and sign language
We provide a range of information in other formats for those with a sight or hearing difficulty. Ask your pension centre or social security office, or you can request other formats by phone